Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY PEST SERVICES?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY PEST PROVIDER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the services has been completed. Your invoice will reflect only the amount of time that your services was actually at your home working, rounded-up to the nearest 20 minute increment.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.